NovoCom Ltd. values your privacy and is dedicated to implement protections for your personal data with utmost seriousness. We aim to comply with all relevant legislation concerning the collection, security, and confidentiality of your personal data. This Privacy Policy (the “Privacy Policy”) enlightens how we collect, use, disclose, and protect your personal data. It also details your rights regarding any personal data we hold. This Policy also concerns to the personal data we access through your use of our website and any contracts for goods or services or other commercial relationships we have with you. Additional details about our personal data practices may be found in contractual agreements, supplemental privacy statements, or notices provided to you at or before the time we collect your personal data. In this Privacy Policy, “Services” refers to all products and services offered by NovoCom Ltd., whether online or offline, and “Sites” refers to any of our websites, including mobile versions, operated under NovoCom Ltd. Our use of your personal data is governed by this Policy, which may be updated periodically. Your use of our Sites or Services, as well as any privacy-related disputes, is subject to this Policy and our Terms of Use (which are incorporated herein) along with any written contracts between you and NovoCom Ltd. or any entity providing access to our Services. Depending on your interactions with us, additional terms may also apply to you and our handling of your personal data.
We collect or receive information from you when you sign up for our Services, make a purchase,
request details or a call back, submit a technical, customer or billing support request, provide
us with feedback to our queries. The type of information that we collect depends on your interaction
with us, which may include the following:
Account Information: Contact and related information for e.g. name, email address, contact number, address that allows us to
communicate with you. We obtain this information when you place order to receive any of our Services, make a change request for
existing services, or request information about our Services.
Financial Account Details: Billing information related to your commercial and financial relationship with us, including bank account
details, tax identification number, VAT registration number, and others.
Technical & Usage Insights: We collect technical and usage information related to the Services we provide to you, including information
about how you use our networks, services, products, or websites.
Customer Premises Equipment (CPE) Data: The information we collect from our customer premises equipment may include equipment type,
identifiers, device status, serial numbers, configurations, software version, uptime, and more.
Network Performance & Usage: Network performance data such as network uptime status, latency, utilization graph, protocol, source and
destination IP addresses etc. as needed for troubleshooting or monitoring purposes.
Web Browsing & Mobile Application Information: The following data, which you permit us to use while visiting our website, includes
your device type (mobile or desktop), IP address, location derived from your IP address, site visit frequency, user preferences such as preferred
language, font size etc. , operating system version and type, cookies, and auto fill data.
Visitors Data: We may collect the following data whenever someone visits our office premises which may include but not limited to:
Visitor’s Information such as Name, Contact details (email, phone number, address), Details of the visit such as Purpose of visit,
Date and time of visit, Duration of stay, Areas accessed within the facility, your entry and exit footage from our CCTV surveillance.
The data acquired may be used to provide our Services to you; to communicate with you; to obtain and process payment from you and to fulfil your orders for Services. They may also be used for addressing and solving support requests, dispute management and other cases where involvement from authorized personnel from your end is required. Website related information may be used to enhance the web page viewing experience and ease of sign in process. Technical & Usage Insights will be used for performance monitoring, SLA maintaining, addressing technical issues, and more. Visitor’s data will be used for preventing unauthorized access, sabotage attempts and investigation purposes if any incident occurs. We may share acquired data to our subsidiaries and affiliates. Data may be shared to Telecommunication regulatory and law enforcement agencies if it is requested by the concerned authority.
If any provision (or part of any provision) of this privacy policy deemed illegal, invalid, or unenforceable by any court or competent authority of Bangladesh, that provision or part will be deemed struck out to the extent required, and the validity and enforceability of the remaining provisions will not be affected.
All rights to change this privacy policy will be exclusively reserved by us, and we may update or modify it as necessary from time to time, with changes being posted on website.
We may retain customers' personal data for the duration of their relationship with us. It ensures that we have the necessary information to provide required service and support. We will erase any unnecessary personal data from our system after termination of any customer, after a reasonable amount of time. Customer’s data may stay at our system for longer than usual for few cases e.g. suppose a customer terminates any service with us. We initiate communication with their end user for retrieving our Customer Premises Equipment but the process is delayed due to access permission issue, Schedule delay etc.
If you have any questions or concerns about this Privacy Policy, please contact us at:
NovoCom Limited
Corporate Address: Corporate Address: House No. Ga-30/G. Progati Sarani, Shahjadpur, Gulshan 2, Dhaka - 1212, Bangladesh
Phone: +880 9638 383838
Email: info@novocom-bd.com
NovoCom Ltd. values your privacy and is dedicated to implement protections for your personal data with utmost seriousness. We aim to comply with all relevant legislation concerning the collection, security, and confidentiality of your personal data. This Privacy Policy (the “Privacy Policy”) enlightens how we collect, use, disclose, and protect your personal data. It also details your rights regarding any personal data we hold. This Policy also concerns to the personal data we access through your use of our website and any contracts for goods or services or other commercial relationships we have with you. Additional details about our personal data practices may be found in contractual agreements, supplemental privacy statements, or notices provided to you at or before the time we collect your personal data. In this Privacy Policy, “Services” refers to all products and services offered by NovoCom Ltd., whether online or offline, and “Sites” refers to any of our websites, including mobile versions, operated under NovoCom Ltd. Our use of your personal data is governed by this Policy, which may be updated periodically. Your use of our Sites or Services, as well as any privacy-related disputes, is subject to this Policy and our Terms of Use (which are incorporated herein) along with any written contracts between you and NovoCom Ltd. or any entity providing access to our Services. Depending on your interactions with us, additional terms may also apply to you and our handling of your personal data.
We collect or receive information from you when you sign up for our Services, make a purchase,
request details or a call back, submit a technical, customer or billing support request, provide
us with feedback to our queries. The type of information that we collect depends on your interaction
with us, which may include the following:
Account Information: Contact and related information for e.g. name, email address, contact number, address that allows us to
communicate with you. We obtain this information when you place order to receive any of our Services, make a change request for
existing services, or request information about our Services.
Financial Account Details: Billing information related to your commercial and financial relationship with us, including bank account
details, tax identification number, VAT registration number, and others.
Technical & Usage Insights: We collect technical and usage information related to the Services we provide to you, including information
about how you use our networks, services, products, or websites.
Customer Premises Equipment (CPE) Data: The information we collect from our customer premises equipment may include equipment type,
identifiers, device status, serial numbers, configurations, software version, uptime, and more.
Network Performance & Usage: Network performance data such as network uptime status, latency, utilization graph, protocol, source and
destination IP addresses etc. as needed for troubleshooting or monitoring purposes.
Web Browsing & Mobile Application Information: The following data, which you permit us to use while visiting our website, includes
your device type (mobile or desktop), IP address, location derived from your IP address, site visit frequency, user preferences such as preferred
language, font size etc. , operating system version and type, cookies, and auto fill data.
Visitors Data: We may collect the following data whenever someone visits our office premises which may include but not limited to:
Visitor’s Information such as Name, Contact details (email, phone number, address), Details of the visit such as Purpose of visit,
Date and time of visit, Duration of stay, Areas accessed within the facility, your entry and exit footage from our CCTV surveillance.
The data acquired may be used to provide our Services to you; to communicate with you; to obtain and process payment from you and to fulfil your orders for Services. They may also be used for addressing and solving support requests, dispute management and other cases where involvement from authorized personnel from your end is required. Website related information may be used to enhance the web page viewing experience and ease of sign in process. Technical & Usage Insights will be used for performance monitoring, SLA maintaining, addressing technical issues, and more. Visitor’s data will be used for preventing unauthorized access, sabotage attempts and investigation purposes if any incident occurs. We may share acquired data to our subsidiaries and affiliates. Data may be shared to Telecommunication regulatory and law enforcement agencies if it is requested by the concerned authority.
If any provision (or part of any provision) of this privacy policy deemed illegal, invalid, or unenforceable by any court or competent authority of Bangladesh, that provision or part will be deemed struck out to the extent required, and the validity and enforceability of the remaining provisions will not be affected.
All rights to change this privacy policy will be exclusively reserved by us, and we may update or modify it as necessary from time to time, with changes being posted on website.
We may retain customers' personal data for the duration of their relationship with us. It ensures that we have the necessary information to provide required service and support. We will erase any unnecessary personal data from our system after termination of any customer, after a reasonable amount of time. Customer’s data may stay at our system for longer than usual for few cases e.g. suppose a customer terminates any service with us. We initiate communication with their end user for retrieving our Customer Premises Equipment but the process is delayed due to access permission issue, Schedule delay etc.
If you have any questions or concerns about this Privacy Policy, please contact us at:
NovoCom Limited
Corporate Address: Corporate Address: House No. Ga-30/G. Progati Sarani, Shahjadpur, Gulshan 2, Dhaka - 1212, Bangladesh
Phone: +880 9638 383838
Email: info@novocom-bd.com